When first presenting to CALMS, you will be greeted by one of our qualified team members. They will conduct a telephone assessment to ascertain if your needs can be addressed in the CALMS centre.

If CALMS is not the correct place for you, you will be carefully signposted to the relevant agency/organisation where your needs can be better served.

After the assessment, our Counsellor/PWP/Therapist will assist you in drawing up a co-designed Care Plan specific to your needs. This Care Plan is not set in stone and can be changed and reviewed periodically with you and your designated therapist.